Dayton Musicians Service has inked a deal with new business partners, Adam Brooks and Jeremy Mix.
The new partnership will bring some fresh life to the seasoned business that has been a mainstay in the Dayton region since 1986 and will be the impetus for several changes that its clientele will be sure to appreciate: rebranding, relocation, a refocus on the customer’s wants and needs – truly a total re-invented business reopening Summer 2015.
New Name: Dayton Musician’s Service will be marketing itself via a DBA as “Encore Instrument Repair”. The name comes from a former business partnership Jeremy Mix and Gordon Lane ran as a one-time competitor of DMS while in the same facility with Encore Studios, Inc. owned by Bill and Julie Sellers.
New Downtown Location: The new shop will be relocated to 111 E. 4th Street, in the historic “Fireblock” in a newly fashioned shop space off the back of the building, giving it access to free parking for its clientele, and in the same building owned by Greg Dart that has plans to house several new music-related ventures. The shop can be accessed off of S. Jefferson, directly opposite the RTA Transit Hub. This location is near the 5th street Oregon District, while having quick access to North and South suburbs via Riverside and St. Clair / Patterson, and East and West suburbs via 3rd Street.
New Look and Website: Check our new logo and website at:
Better Rates and Prices: We’ve dropped our hourly rate for most repairs to $75/hr + parts. For quick repairs like guitar setups we have great low rates as well. We’re going to have a lot of the musician essentials available to you (picks, strings, sticks, heads, reeds, etc.). For our B2B partners, we will be making our service to you more efficient and worthwhile.
Improved Communication: With such a connected world, we understand that you want to know what is going on. We’re going to meet you where you’re at and keep you in the loop!
Quicker Turnaround: This is an area we are painfully aware of and want to drastically improve upon. With our new partnership we’re putting systems in place to streamline our repair processes. We’re guaranteeing a diagnostic review and quote within 1 week. If necessary parts are readily available, your instrument will be repaired within 2 weeks. Obviously, if it’s going to take longer, we’ll let you know that up front, and keep you notified through the process.
Same High Quality Repairs +: We are the authorized service center for many major brands. The list will soon be posted on our website. Chances are if your brand is not on this list, we can get it added if needed, and will do our best to service your musical equipment regardless. We are also forming strategic partnerships with repair shops that specialize in repairing instruments that we traditionally haven’t, including band and orchestra instruments, drums and percussion, organs and pianos. Our desire is to be inclusive and sharing the work with like-minded and talented repair persons. There’s plenty to go around and we want to help all talented ships ‘rise with the tide’.
DMS founder, Jesse Nicely, will remain an active part of the business, but looks forward to the help and growth that will result from this transition. “I’m excited for where things are going, the new customers we’ll be able to reach, and feel our faithful customers will be better served with these changes. These new changes will allow Lana to retire from the business, and allow me to focus on the technical areas I know best.”
“Jesse and his wife and business partner Lana have served the music community faithfully, and we plan to only build on that reputation together” says Adam Brooks, who will be running day-to-day operations from the new location at 111 E. 4th St. Adam, a Dayton native, UD grad, and avid musician in the Dayton scene himself, is eager to reset the bar in customer service for instrument repair. “We’re going to be different in how we treat people, how we communicate with them, and the care that we take in repairing their equipment”, says Adam.
Jeremy Mix, Dayton transplant and resident of 17 years, Wright State grad, and sales engineer for local ‘Monaghan Tooling Group’ says: “I’m thrilled to have shared ownership in a ‘technical creative’ business that will serve the local music scene across all genres while being right in the middle of the action. We believe in this city, are actively investing in it, and want to very much be a part of its cultural revival. We see this already with all the fantastic new restaurants, art galleries, theatres, dance studios, music venues, faith groups, and community spaces that have opened or relocated to the core in the recent years. Culture drives true change, and we want to be a part. The name change to Encore embodies everything we want to do and be about. We are reviewing this entire business top to bottom, reconsidering our customers, and reinventing ourselves to match what we see. Whether it’s rebuilding, restringing, renovating, replacing, refinishing, re-coning, reflowing solder, re-tubing, revitalizing or anything else we do that starts with “RE” , our entire business is about taking your unusable, broken, damaged and worn instruments and equipment and making them “new” again for you to play another day and “re-create”. I’d like to think of it as a microcosm for what we hope to see continuing to happen around us as our city center is once again made “new”, vibrant and thriving. Dayton has been the hub to so much innovation and creativity, and so much of that spirit and work ethic is still here. We share in that and we’re here to reclaim a piece of that hub – it’s our heritage and hope is here.